Return Policy
We process returns for store credit or exchange ONLY. We do not offer refunds to your original form of payment. All products purchased from our SALE category, ACCESSORIES, LINGERIE or BEAUTY collections, are final sale and we do not offer returns or refunds for these items.
If you purchased our Free Returns Coverage, the shipping fee for your return is waived. Buyers who did not purchase our Free Returns Coverage must pay the shipping fee of $7.99. We do not charge any restocking fees at the moment, however, we reserve the right to do so on a case-to-case basis.
It's important to note that all sale items are final sale, no exceptions. If you need to exchange an item paid with store credit, we're here to help, but please keep in mind that we can only process a one-time exchange per order.
In the rare event of damaged goods or packaging errors, simply reach out to us via email at returns@omgswim.co within 48 hours of delivery, and we will be sure to assist you promptly.
We understand the importance of accurate representation, and while colors may vary due to screen resolution and fabric prints may have slight variations, we assure you that these are not defects. To ensure the longevity of your swimwear, please follow the care instructions on the tags, and be mindful of factors like chlorine, lotions, and hot tubs, which may impact the color and quality of your swimwear.
We want you to love your purchases, and we appreciate your understanding of the necessary conditions to uphold the quality and integrity of our products.
Returns Ship Back To:
OMG SWIM
12480 NW 25th St | Suite 112
Miami, FL 33182
We understand that sometimes returns and exchanges can be a bit of a hassle, but we aim to make the process as smooth as possible for you. When returning swimwear items, we kindly ask that you ensure they meet the following requirements:
- Please return the items within 15 days of purchasing your order.
- Ensure the items are in their original packaging, unworn, free of make-up stains, and free of odor.
- Please make sure the items are accompanied by their receipt, with the panty liner and tag still attached.
For online orders, please note that returns must be sent to our online headquarters address, as they cannot be returned in-store.
If you're looking to exchange an item, we've outlined 4 easy steps to help you through the process:
1. Simply write down the size or style you wish to exchange for on the bottom part of your receipt.
2. Package the items back into their original package (if available) to save on shipping costs.
3. Take the package to any carrier of your choice and purchase a return label.
4. Ship the item(s) back to the provided address, and you're all set! We recommend using first-class shipping and adding tracking to your return. Please note that the cost of returning the item(s) to us is your responsibility.
When it comes to shipping fees, please keep in mind that customers are responsible for the fees to send the return(s) back to OMG SWIM, as well as for the return processing time, which usually takes 3-10 business days. However, if you need your return processed more quickly, please don't hesitate to contact our offices and we will do our best to assist you. Thank you for your understanding and cooperation!